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Support

A little help.
A clearer next step.

Questions about LumQR? Start here, or get in touch with the people behind it.

Last updated 27 October 2026

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CONTACT LUMQR

We're here to help.

support@lumqr.com

For app help, feedback, purchase questions or a privacy request. Support is provided by ITULIS TECHNOLOGY (Malaysia).

Include your device model, Android version, LumQR version and the steps that led to the issue. Screenshots are helpful after you remove private information. We do not need your passwords or full payment details.

Write to support ↗

Getting LumQR

Google Play and App Store releases are Coming Soon. Public APK downloads are not available. Official store links will appear on this website when each release is ready. We have not announced a release date.

Everyday questions

How do I scan a screenshot?

In the Android test build, open the Scan tab, choose Import image, then select a photo or screenshot. Review the result before choosing an action.

Why won't a code scan?

Use the original image if possible. Include the whole code and its surrounding margin, avoid blur and reflections, and move the camera until the code is in focus. Some barcode formats or damaged codes may not be supported.

Does LumQR check whether a link is safe?

LumQR shows the destination and may display local warnings. It does not perform a remote website reputation check or guarantee that a link is safe. Review the address before opening it; never enter credentials just because a QR code led you there.

Where are my saved scans?

Open Library to search, rename or favorite saved results. Private scans are not saved. Eligible ordinary records expire according to your retention setting, while favorites and codes you create are kept until you remove them.

How do I delete scans or saved Wi-Fi details?

Delete a record from its result screen, or go to Settings → Clear my Library and review the confirmation. Wi-Fi passwords are not saved by default: saving a password is a separate choice. Clearing app data does not remove images or messages already shared to another app.

How will Remove Ads work?

We plan an optional one-time purchase, with core scanning features remaining free. Checkout is not open yet. After launch, use Restore purchases with the same store account and platform used to buy it. Android and iOS purchases are not promised to transfer between stores. Final pricing will appear in the store purchase screen before you confirm.

Can I request a refund?

When purchases become available, refund requests will follow the relevant store's process and applicable consumer rights. Contact support if you need help locating a purchase or understanding its status. Never send your full card details.

Can I use LumQR without an account?

Yes. Core scanning, QR creation and your local Library do not require a LumQR account. A store account is needed for any future store purchase and restoration.

Privacy questions

Read our Privacy Policy for local storage, advertising, email handling and deletion. To make a privacy request, email support@lumqr.com. Support messages and attachments are deleted from our managed mailbox within 90 days after resolution, except records required by law.

LumQR

Scan. Discover. Keep.

support@lumqr.com© 2026 ITULIS TECHNOLOGY (Malaysia)